FAQs
Frequently Asked Questions
1. What services do you provide?
We offer FBA prep, FBM order fulfillment, Shopify & Walmart fulfillment, custom bundling, kitting, labeling, inspection, storage, and shipping services from our US-based warehouse.
2. Where is your warehouse located?
Our primary fulfillment center is located in Baltimore, MD, with additional facilities expanding soon. All orders ship directly from our US warehouse.
3. How quickly do you process orders?
We offer same-day order processing for FBM and DTC orders received before our daily cutoff time. FBA prep is typically completed within 24–48 hours, depending on volume and complexity.
4. Are you Amazon compliant?
Yes! We follow Amazon’s strict guidelines for packaging, labeling, poly bagging, and bundling to ensure your inventory is always compliant and ready for inbound shipment.
5. Do you offer custom packaging or inserts?
Absolutely. We support custom packaging, thank-you cards, promotional inserts, branded boxes, and more. Just send us your materials, and we’ll handle the rest.
6. How do I get started?
You can request a quote through our website or reach out via email. We’ll guide you through onboarding, get your account set up, and walk you through your first shipment.
7. Do you have a minimum order requirement?
No minimums. Whether you’re just starting out or managing high-volume shipments, we offer flexible plans to meet your business size and growth stage.
8. Do you offer storage?
Yes, we offer short-term and long-term storage options with affordable monthly rates. Our secure warehouse is climate-controlled and monitored 24/7.
9. Can I track my inventory and orders?
Yes. All clients receive access to our client dashboard, where you can monitor inventory, request prep services, and view order status in real-time.
10. What platforms do you support?
We work with Amazon (FBA & FBM), Shopify, Walmart, WooCommerce, Etsy, and custom DTC (direct-to-customer) platforms.
11. How do you handle returns?
We can receive returns from your customers, inspect them, and either restock or dispose of the product based on your instructions.
12. Do you handle international sellers?
Yes. We work with international Amazon and e-commerce sellers. Simply ship your inventory directly to our US warehouse, and we’ll take care of the rest.
13. Can I visit your warehouse?
For security and workflow purposes, warehouse visits are limited. However, we can schedule virtual walkthroughs or share photo/video documentation upon request.
14. How are your prices structured?
Our pricing is transparent and based on the type of service (per unit, per order, storage, etc.). You can request a custom quote tailored to your needs.
15. What types of products do you handle?
We handle non-hazardous general merchandise, beauty products, electronics, supplements, apparel, accessories, and more. Contact us for restricted category support.
16. Do you support kitting and bundling?
Yes! We provide kitting, bundling, and multi-pack assembly services according to your custom instructions.
17. How do you ensure quality control?
Each product goes through an inspection process for quantity, damage, and labeling. Our team follows detailed SOPs to ensure consistency and accuracy in every shipment.
18. Do you offer temperature-controlled storage?
We currently offer climate-controlled storage suitable for most general products. However, we do not handle frozen or highly sensitive perishables.
19. How do I send inventory to you?
Once onboarded, we’ll provide clear instructions and your unique warehouse receiving label. You can send inventory via freight, courier, or your preferred carrier.
20. Can I cancel or pause services at any time?
Yes. There are no long-term contracts required. You can pause or scale services anytime to match your business needs.